Privacy Policy

Last Updated: July 21, 2025

At RoundHouse, your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your information when you visit our website (roundhousecontent.com) or use our services to transform product photos into high-quality studio-style content. Questions? Reach us at hello@roundhousecontent.com.

1. Who We Are

RoundHouse is a content creation business based in Australia, founded by Jordy. We help brands upgrade their product photos using just a phone image — no photoshoot required.

2. Information We Collect

We collect only what’s necessary to deliver your content and improve your experience:

Information You Provide: When you upload product photos, fill out a form, or make a purchase, we collect your name, email, order details, product preferences, and uploaded files.
Automatically Collected Data: We use cookies and analytics tools (like Wix Analytics) to collect basic info such as your IP address, browser type, and device details.

3. How We Use Your Information

We use your information to:

Process and deliver your content pack
Communicate with you about your order or any updates
Provide customer support
Improve our website and services through analytics
Comply with legal obligations

4. Sharing Your Information

We do not sell or share your personal data with third parties, except in these cases:

Wix: Our website platform processes data to enable features like file uploads, payments, and form submissions.
Legal Requirements: We may disclose data if required by law or to protect our rights.

5. Cookies and Tracking

We use cookies to help our site run smoothly:

Essential Cookies: Help with navigation and secure access to features like forms and payments.
Analytics Cookies: Help us understand user behavior to improve site performance.

You can control cookies in your browser settings, but disabling them may impact functionality.

6. Data Storage and Security

Your data (including uploaded images) is stored securely on Wix servers, which may be located outside Australia (e.g., the US). Wix uses industry-standard encryption and safeguards, but no system is 100% secure.

7. International Data Transfers

Since Wix servers may be located outside of Australia, your data may be stored in other countries. Wix complies with privacy standards to ensure your information remains protected.

8. Your Rights

You can request to:

Access the data we hold about you
Correct inaccurate information
Delete your personal data (unless legally required to keep it)
Opt out of email communication

Email hello@roundhousecontent.com to make a request. We'll respond within 30 days.

9. Data Retention

We retain personal and order data for up to 5 years after your last interaction. This helps us support repeat customers and meet legal requirements. Once no longer needed, data is securely deleted.

10. Third-Party Links

Our website may contain links to external services (like payment processors or email marketing tools). We’re not responsible for their privacy practices, so please review their policies separately.

11. Updates to This Policy

We may update this policy as our services evolve. Any changes will be posted here with a revised “Last Updated” date. Please check back occasionally for updates.

12. Complaints

If you have concerns about your data, contact us at hello@roundhousecontent.com. Australian residents may also contact the Office of the Australian Information Commissioner (OAIC) if needed.