Privacy Policy
Last Updated: April 15, 2025
At RoundHouse, we care deeply about your privacy and keeping your information safe. This Privacy Policy explains how we handle your data when you visit our website (roundhousecontent.com) or reach out to us for content creation services like Video & Photography, Graphic Design, or Podcast Production. Questions? We’re here for you at hello@roundhousecontent.com.
1. Who We Are
RoundHouse is a small content creation business based in Australia, founded by Jordy. We help businesses tell their stories through tailored content. Contact us at:
Email: hello@roundhousecontent.com
Phone: +614 06 321 400
2. Information We Collect
We collect minimal information to provide our services:
Information You Provide: When you use our Contact form or book a consultation, we collect your name, email address, phone number (if provided), and project details (e.g., type of content you need).
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Automatically Collected Data: We use cookies to collect data like your IP address, browser type, and device information through Wix Analytics to improve our site.
3. How We Use Your Information
We use your information to:
Respond to your inquiries and manage project requests.
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Schedule and conduct consultations (e.g., via online chat).
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Improve our website through analytics.
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Send you updates (you can opt out anytime).
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Meet any legal obligations.
4. Sharing Your Information
We do not share or sell your personal information with third parties, except:
Wix: Our website host, which may process your data to support site functionality (e.g., form submissions, analytics).
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Legal Requirements: If required by law or to protect our rights, we may disclose your data to authorities.
5. Cookies and Tracking
We use cookies to make your experience better:
Essential Cookies: To run our website (e.g., form submissions).
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Analytics Cookies: To track site performance via Wix Analytics.
You can manage cookies in your browser settings, but disabling them may affect site functionality.
6. Data Storage and Security
Your data is stored on Wix servers, which may be located outside Australia (e.g., in the US). We rely on Wix’s industry-standard security measures, like encryption, to protect your information. While we take every precaution, no system is 100% secure.
7. International Data Transfers
Since Wix servers may be outside Australia, your data could be transferred internationally. We ensure Wix complies with privacy standards, but if you’re outside Australia, you may have additional rights (see below).
8. Your Rights
You can:
Access: Ask to see the data we hold about you.
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Correct: Request updates to inaccurate data.
Delete: Ask us to delete your data (unless we need to keep it for legal reasons).
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Opt-Out: Unsubscribe from emails.
To exercise these rights, email us at hello@roundhousecontent.com. We’ll respond within 30 days.
9. Data Retention
We keep your data as long as needed for business purposes, such as managing projects or responding to inquiries. Typically, we retain data for up to 5 years after our last interaction, but we may keep it longer if required for legal or tax purposes. We securely delete data when it’s no longer needed.
10. Third-Party Links
Our site may link to third-party services (e.g., Wix, booking tools). We’re not responsible for their privacy practices, so please review their policies.
11. Updates to This Policy
We may update this policy as our business grows or laws change. Updates will be posted here with a new “Last Updated” date. Check back occasionally!
12. Complaints
If you’re concerned about your data, please contact us at hello@roundhousecontent.com. Australian residents can also contact the Office of the Australian Information Commissioner (OAIC) if needed.